The Indian IT sector is experiencing a significant shift, as artificial intelligence renders many traditional roles redundant and pushes workers to upgrade their skills. While established IT companies continue to hire and fire, Global Capability Centres (GCCs) — specialised offshore units of multinational corporations — are becoming an increasingly important source of jobs, drawing talent away from the traditional IT sector.

According to a recent PwC report, GCCs have evolved from providing transactional back-office support to shaping enterprise strategy and outcomes. Their work now spans advanced analytics, product engineering, cybersecurity, artificial intelligence research and development, and increasingly global profit-and-loss mandates.